Privacy Policy

TitleCheckPro · a service of Homz Realty Corporation

The short version

• We use your documents only to prepare your report, and a person reviews every report.
• Your documents are read with Anthropic's Claude AI. Your files are stored in Singapore; our website is hosted in Indonesia.
• Title, tax declaration and similar documents are deleted 30 days after your report is sent. Government ID images are deleted within 7 days.
• If you upload documents but don't pay, they're deleted after 72 hours.
• We don't sell your data. Analytics and advertising cookies load only if you allow them.
• You can ask to see, correct or delete your data at any time: orders@titlecheckpro.app.

1. Who we are

TitleCheckPro (titlecheckpro.app) is a service of Homz Realty Corporation, Unit 207 Goland Plaza, Malvar Street, San Miguel, Puerto Princesa City, Palawan 5300, Philippines. We are the personal information controller for the data described here, under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules.

Data Protection Officer: Nelson Portales, PRC Real Estate Broker Licence No. 29559
Email: orders@titlecheckpro.app

2. What we collect

From you, when you order:

• your email address, to send your report and messages about your order;
• your name, only if you choose to give one, to print as "Prepared for" on your report;
• the report you choose, the amount paid, any promo code, and your order reference;
• the documents you upload: for example a title, tax declaration, tax map, survey or lot plan, tax receipts, or a government ID;
• your confirmations: the data-privacy statement and the report declaration you ticked, and when you ticked them.

Inside the documents you upload. Property documents usually contain other people's personal information: registered owners, spouses, heirs, adjoining owners, and sometimes ID or tax numbers. A government ID contains sensitive personal information. See section 4.

Payment. Payments are handled by PayMongo. We receive the payment status, amount and method (for example "GCash"). We never see or store your card number or e-wallet login.

When you visit the website:

• Step counts without personal data: we count, per day, how many visitors reach each checkout step (for example "12 visitors chose the ₱299 report"). This stores no email, name, IP address or cookie.
• Analytics and advertising cookies: Google Analytics and the Facebook (Meta) Pixel load only if you click "Allow" in the cookie banner. If you click "No thanks", they don't load.
• Server logs: our hosting keeps standard technical logs (such as IP address and browser type) for security and troubleshooting.
• Visitors to a broker's website. The pages use no cookies and no tracking. To protect the service, our server keeps a scrambled (hashed) form of a visitor's network (IP) address, used only to limit how often a page can be loaded. To show the map and the pictures of the area, the visitor's browser asks Esri (satellite imagery and place names) and unpkg (the map software) for them, as it does for any picture or file on a web page, so those companies can see the visitor's network address and browser details. A visitor who saves a property (the heart) keeps that choice only on their own device; we do not receive it. When someone shares a link to a broker's page, the app they share it in (for example Facebook or Viber) may fetch the page's title, description and picture to show a preview.
• If you send an inquiry from a broker's website. The form asks for your name, a phone number and/or email address, a message and, if you wish, how you would like to be reached (call, text, Viber, WhatsApp or email). You must tick a box to agree that the broker may contact you about your inquiry. We keep what you send for that broker, and email it to them so they can reply; we do not use it for advertising, we do not sell it, and no other broker sees it. The broker decides how to reply and is responsible for how they use your details, so please ask the broker if you want your inquiry deleted or corrected; you can also write to us and we will pass the request on or delete it. We keep an inquiry until the broker deletes it, or deletes their account. To keep robots out, the form has a hidden field and a short timer, and our server counts, in scrambled (hashed) form, how many inquiries come from one network address in an hour; the network address itself is not kept with your inquiry.

3. Why we use it, and on what legal basis

4. Personal information of other people in your documents

The documents you upload often identify people who aren't our customers, such as owners, heirs and adjoining owners. Before you upload, you confirm that the documents were lawfully obtained and that you have the consent or other lawful basis under RA 10173 to have them processed for your transaction.

We use that information only to compare the documents and prepare your report. If you are named in a document someone uploaded and want to use your privacy rights, contact our Data Protection Officer (section 11).

5. Who can see your data

• Homz Realty Corporation staff who prepare and review reports. They have access only as needed and are bound by confidentiality.
• Service providers who process data for us under agreements, and only to run the service:

About the AI: documents are sent to Anthropic only to read them for your report. Under Anthropic's commercial terms, data sent through its API is not used to train its AI models. A person at TitleCheckPro reviews every report. The AI does not make the final call.

We do not sell your personal information. We share it with government authorities only when the law requires it.

6. Broker accounts and your saved readings

This section is for brokers and team members who use the TitleCheckPro reading tool with their own account.

What we keep for your account

• Your email address, your name if you gave it, and your plan.
• Your saved readings: the details the tool read from your documents, the plot, and your notes, so you can open the work again without paying twice. Saved readings are kept for 90 days, up to 50 at a time; saving a 51st removes the one you worked on longest ago. You can delete any of them yourself at any time from Saved Readings. They also keep what you type on Listing Intake — the contact person, and for the Authority to Negotiate the seller's address, civil status, citizenship and representatives, its terms and the names of the witnesses — and the name and email address you last sent the Ad Copy or the Authority to.
• Your Listing Map: the properties you add with "Add to Listing Map". For each one we keep the outline of the lot on the map, its job reference, the property's name and location as shown on your reading, the total area, the asking price, its status (Available, Reserved, Sold or Withdrawn), the ad copy you made for it and its photos and Website / SEO copy. We do not keep the registered owner's name, the title number or the contact person as details of the listing itself. The documents you uploaded for the reading are kept with it, as described below. A listing is kept until you remove it: it is not deleted when its saved reading is. You can remove it yourself at any time from the Listing Map. If you work in a team, the team's owner and administrators can also see the listings you add, with your name. An independent broker's listings are seen only by that broker.
• Your website (Premium): if you turn on "On my website" for a listing that has its Website / SEO copy, anyone can see it on your public page at titlecheckpro.app/listings/your address, and on its own page at titlecheckpro.app/listings/your address/the property's code, for as long as it is marked Available. The page shows your name, PRC licence number, company name, logo and contact details — as you set them in your Business profile, or as you set them for the website under Website look, where you can give the website its own logo and its own contact numbers (your name and licence number always show) — and, for each listing you turned on, its name and location (barangay and town), total area, asking price and its Website / SEO copy as you wrote or changed it, with a picture of the area from above and a circle at least 300 metres wide around its general area. The circle is placed so that the lot is inside it but not at its centre; the outline of the lot and its exact position are never shown on the website, and the Facebook ad copy is not shown there. Nothing is public until you turn a listing on. It leaves the website when you turn it off, mark it Reserved, Sold or Withdrawn, or remove it. Write your website copy with this in mind: it is shown as you wrote it. Search engines. Your website and its properties are public pages, so search engines such as Google may list them, and other websites, apps and search engines may keep a copy. Unless you switch it off ("Search engines may list my website" in the Listing Map), we ask search engines to list your pages and give them a sitemap. If you switch it off we ask them not to list your pages; this is a request that search engines normally follow, but it does not remove anything already listed or copied, and the pages still open for anyone who has the link. Another broker's cross-listed property that appears on your website is marked so that search engines do not list it on your website. We keep your website address, logo and details for the website until you change them or your account is deleted. Once something has been public, visitors and search engines may have kept a copy of it.
• Your photos of a property: on Listing Intake you can add up to 10 photos of a property. Before a photo is kept, it is made smaller on your device and saved again without its hidden details (such as the date, the camera and the GPS position) — only the picture is kept. We keep each photo, with the job reference it belongs to and its order, until you remove it, remove the property from your Listing Map, or delete your account; then it is deleted. You tick a box to confirm that you may share the photos and that they show no faces, house numbers or number plates: please do not add photos with people, or with anything that points to a person's home or vehicle. A photo is public: it is shown on your website — and, if you cross-list the property, on every broker's TitleCheckPro website — and on your Listing Map, while the property is listed there and while it is marked Available on a website. Search engines and apps that show a preview when a link is shared (such as Facebook and Viber) may show it too, and, once a photo has been public, visitors and search engines may have kept a copy. Photos are stored with our storage provider (section 5).
• Your documents and reports of a listed property. When you add or update a property on your Listing Map, the title, tax declaration, tax map and survey plan you uploaded for that reading are kept with the listing as PDF files, so you can download them again under "View reports". You can also add files yourself there, and delete any of them. Identity documents and authorities are not kept. The reports you make for a property that is on your Listing Map — the Document Consistency Report (the Title Check report), the Due Diligence Report and the Consolidation Report — are also kept with the listing, as a PDF or Word file, exactly as you made them; a newer report of the same kind replaces the older one. These files carry personal data. A title and a tax declaration show the registered owner's name, civil status and address and the names of adjoining owners, and a report carries the owner's name when you ticked the data privacy box for it (otherwise people are named by role only), so please add them only if you may lawfully hold them. These files are not public: they are kept privately, with no web address, and can be downloaded only by the broker who listed the property and, for a team's listings, by the team's owner and administrators. They are never shown on a website, to other brokers, or in a cross-listing. We keep them until you delete them, remove the property from your Listing Map, or delete your account; then they are deleted. They are not deleted automatically. They are stored with our storage provider (section 5), and the downloadable file is named from the area, the town and the title number of the property.
• Your Leads: when a visitor sends an inquiry from your website, we keep it in your Leads tab: the visitor's name, phone number and/or email address, their message, the property they asked about, the time, and the status (New, Contacted, Viewing, Closed) and private notes that you add. We also email it to the address you sign in with. Visitors agree, by a tick box, to be contacted about their inquiry, so use their details only to answer it: do not add them to a mailing list, share or sell them. You can delete one lead, or every Closed one, at any time; they are also deleted when you delete your account. They are included in Download my data. Where a visitor asks you to delete or correct their details, please do so.
• Documents you email through TitleCheckPro, and your Delivered list. You can email a report (Title Check tab), an Ad Copy flyer or an Authority to Negotiate (Listing Intake) to someone, or to yourself. The email is sent by TitleCheckPro, from our email provider (section 5), under your name, with the document attached; replies go to you. We do not keep the document. We keep a line on your Delivered tab — which document, the property's name and job reference, the name and email address it went to, how and when — for one year, and a record of the sending for security. If you work in a team, the team's owner and administrators also see the team's Delivered list. You can remove a line you marked yourself; the lines are deleted with your account and included in Download my data. An Authority to Negotiate carries the seller's personal data (name, civil status, citizenship, address and contact number). Email it only to the seller or to someone the seller has agreed may receive it.
• If you cross-list a property, it is shown on every broker's TitleCheckPro website (as a circle around its general area, never the lot itself), and other brokers using TitleCheckPro see it in their Listing Map with your name, PRC licence and business contact details, so they can work with you on a sale. To make sure the same property is not cross-listed twice, we keep a one-way code made from its title and lot numbers; the numbers cannot be read back from it. You can stop cross-listing at any time.
• Usage figures: how many readings you made, and what they cost us to run. These are numbers only. We use them for billing, to show you your remaining readings, and to spot misuse.
• Your business profile: your name as licensed, PRC licence number and, on a paid plan, your company name, logo and contact details. They are printed on the reports and ads you make. You can change them at any time under Business profile.
• Problem reports you send with "Report a problem": what you wrote, and what the page adds by itself (the tab you were on, the job reference, the TitleCheckPro version, your browser and screen size, and the last error message shown). No screenshots are taken. They are seen by TitleCheckPro's owner and administrators so the problem can be fixed, and are deleted with your account.
• If you are on a Lifetime plan, your own Anthropic API key. It is stored encrypted and never shown. After you save it, you and we see only its last four characters. We use it only to send your own readings to Anthropic, which bills your Anthropic account directly. You can remove it at any time under "Your API key"; it is also deleted with your account.

What we do not keep

• The documents you upload to the reading tool. They are sent to Anthropic (section 5) to be read, and are not stored by us. The result of a reading is held on our server for up to 5 minutes, so that a reading interrupted by a slow connection can be finished without charging you again. After that, it exists only in your saved readings.

Who can see your saved readings

• Only you, through your own account.
• TitleCheckPro's staff, administrators and analysts have no screen or tool in TitleCheckPro that shows your saved readings. What they can see is limited to your email, name, PRC licence number, plan and usage figures and, on a Lifetime plan, the last four characters of your API key.
• Your saved readings are stored with our database provider, Supabase (section 5). Access to that database itself is limited to TitleCheckPro's technical administrator, and is used only to keep the service running and secure, or when the law requires it.

Getting a copy of your data

• Under Business profile → Your data → Download my data you can download, in one file, everything we keep about your account: your account details, business profile, saved readings, the listings on your Listing Map (their details, ad copy and website copy as text, and the web addresses of their photos, without the map), the inquiries sent from your website (Leads), usage and problem reports. For a stored API key, the file shows only its last four characters. The documents and reports kept with a listing are not in this file; you can download each one with View reports.

If we turn off or delete your account

• We may turn off an account that is misused, for example shared with others or used to run up costs. You won't be able to sign in until it is turned back on; your saved readings are kept in the meantime.
• If your account is deleted, your account, profile, saved readings and Listing Map are deleted with it. Usage figures are kept for our accounts but no longer linked to you.
• You can delete your broker account yourself at any time, under Business profile → Your data → Delete my account, or ask our Data Protection Officer (section 11). Team accounts are removed by the owner.

7. Storing data outside the Philippines

Some of our providers store or process data in Singapore, Indonesia and the United States (section 5). We choose providers with strong security measures and use them under agreements that require them to protect your data, as RA 10173 requires.

8. Marketing emails and anonymised examples

Marketing emails. We'll send you offers or news only if you tick a separate box saying you want them. Ordering a report doesn't sign you up. Every marketing email has an unsubscribe link, and unsubscribing doesn't affect your order.

Anonymised examples. We may use findings from reports as examples (for example a sample report) and to improve the service, only after removing names, contact details, ID and tax numbers, and details that would identify the specific property. We'll show an identifiable property only with the owner's permission.

9. How long we keep it

Deletion runs automatically. If a security incident or legal claim is under way, we may keep the relevant records until it's resolved.

10. How we protect it

• Documents are stored privately. They're never public and have no shareable links.
• The website uses encrypted connections (HTTPS).
• Only authorised people can open orders, and system access is logged.
• If a personal data breach occurs that is likely to cause you harm, we'll notify you and the National Privacy Commission as the law requires.

11. Your rights

Under RA 10173 you have the right to:

• be informed about how your data is used (this policy);
• access your personal data and get a copy;
• correct data that is wrong;
• erasure or blocking: ask us to delete your documents sooner, or stop processing;
• object to processing based on consent or legitimate interest, including marketing;
• data portability: get your data in a commonly used electronic format;
• withdraw consent at any time (this doesn't affect processing already done);
• complain to the National Privacy Commission (privacy.gov.ph).

How to ask: email orders@titlecheckpro.app or reply to your order email, with your order reference if you have one. We'll respond within 15 working days and may ask you to confirm your identity first.

Some requests are limited by law. For example, we must keep billing records for the required period even if you ask us to delete them.

12. Age

TitleCheckPro is for people 18 years and older. We don't knowingly collect data from minors. If we learn we have, we'll delete it.

13. Changes to this policy

If we make significant changes, we'll update the date below and show a notice on the website. Orders are handled under the policy in force when they were placed, unless the law requires otherwise.

Homz Realty Corporation · Unit 207 Goland Plaza, Malvar Street, San Miguel, Puerto Princesa City, Palawan 5300, Philippines
Data Protection Officer: Nelson Portales · orders@titlecheckpro.app

Last updated: 9 October 2026