Refund Policy
TitleCheckPro · a service of Homz Realty Corporation
The short version
- Report late? If your report isn't sent within one working day, you can ask for a full refund.
- Documents unreadable? We'll ask you for clearer copies. If we can't prepare a useful report, you get a full refund.
- Changed your mind? Full refund, as long as a reviewer hasn't started on your order.
- Our mistake? If we misread a document, we correct the report for free. If we can't, we refund you.
- Every refund is based on what you actually paid, after any promo code. It is never worked out from the regular price. A "full refund" means everything you paid for that order.
- Refunds go back to the way you paid, in full, and we start them within 5 working days.
1. Report not sent on time
We promise to email your report within one working day of payment (Monday to Friday, excluding Philippine public holidays).
If we miss that, you may ask for a full refund. If you'd rather wait, we'll send the report as soon as it's ready, and you can still ask for a refund within the request window in section 7.
2. Documents we can't read
If your documents are too blurry, cut off, or incomplete for us to prepare a useful report, we will email you and ask for clearer copies.
If we don't receive usable copies within 3 working days of that email, we'll cancel the order and give you a full refund. You don't need to ask for it.
A report that says one document out of several was unreadable, while still comparing the rest, counts as delivered, not as a refund case.
3. Cancelling an order
You can cancel and get a full refund any time before a reviewer starts working on your order. Reply to your order confirmation email and ask to cancel.
Once review has started, the order can't be cancelled. The report will be sent to you.
4. After your report is sent
The report shows what your documents say and where they don't agree. We don't refund because of what the report finds. That includes a report finding no inconsistency, or one that finds problems with a property you wanted to buy.
If we made a mistake, for example we misread a name, a lot number or an area that is clearly legible on the document you uploaded, tell us within the request window in section 7. We'll check it and send a corrected report at no cost. If we can't correct it, we'll give you a full refund.
5. The Hazard Screening report
If we can't complete the hazard screening for your property, for example because public hazard data isn't available for that area or the lot can't be plotted from the title, we'll refund the Hazard Screening part of what you actually paid: the amount you paid for the upgrade, if you upgraded; or, if you bought the Hazard Screening report directly, what you paid less the price of the Document Consistency Report on the day you ordered. If you paid with a promo code, the refund is worked out from the promo price you actually paid, not the regular price. You still receive your Document Consistency Report.
6. Duplicate or incorrect charges
If you were charged twice for the same order, or charged the wrong amount, we'll refund the extra amount in full. Just reply to your order email with the details.
7. How to ask for a refund
Reply to your order confirmation or report email and include your order reference. You can also write to orders@titlecheckpro.app.
Please ask within 7 days:
| Situation | 7 days counted from |
|---|---|
| Report not sent on time (section 1) | the date the report was due |
| Cancelling (section 3) | any time before review starts |
| Our mistake (section 4) | the date the report was sent |
| Duplicate or wrong charge (section 6) | the date of payment |
Sections 2 and 5 don't need a request. We start those refunds ourselves.
8. How refunds are paid
- Amount: the full amount you actually paid for the order. If you used a promo code, that's the discounted amount. We don't deduct payment processing fees.
- Method: back to the same payment method you used: card, GCash, Maya or GrabPay, through our payment provider PayMongo. We can't refund to a different account.
- Timing: we'll start the refund within 5 working days of approving it. After that, the money usually shows up:
Paid with Refund shows in your account GCash, Maya, GrabPay usually within 24 hours Debit or credit card up to 30 days, depending on your bank
- We'll email you when the refund has been started. Once a refund is started it can't be cancelled.
- If a refund can't be sent back through the original payment method, we'll return the money another way, such as a bank transfer or e-wallet transfer to an account in your name, and email you proof of the transfer.
- Please contact us before disputing a charge with your bank. A refund from us is usually much faster than a bank dispute. Once a dispute is filed, we can no longer refund that payment directly.
9. Your documents after a refund
Refunded or cancelled orders follow our normal rule. Uploaded documents are deleted within 30 days, or sooner if you ask. See our Privacy Policy.
10. Your rights under the law
This policy doesn't limit any rights you have under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394).
Contact
Homz Realty Corporation · Unit 207 Goland Plaza, Malvar Street, San Miguel, Puerto Princesa City, Palawan 5300, Philippines
Email: orders@titlecheckpro.app · Messenger: m.me/673957485800629 · Viber / WhatsApp: +63 917 835 7852
Nelson Portales, PRC Real Estate Broker Licence No. 29559
Last updated: 9 October 2026